Questions

Every original sold by the gallery is issued with a certificate of authenticity. It names the work, the artist, the medium, the dimensions and the gallery. Before you buy, you can ask the gallery how it acquired a work and for photographs of the signature and the back.

From artists directly, and from the estates and private collectors who hold older work. Artshoppy makes nothing itself.

Artists submit their work, and the gallery's owner reviews every piece before it is listed. The gallery accepts what meets its standard for quality, authenticity and condition.

Yes. Every artwork page has On the Wall, which hangs the work in a room drawn to true scale from its measured dimensions. You can switch rooms and try frame styles. It is a guide to size and proportion; colours on a screen always differ a little from the work.

Yes, and you do not need an account. Ask about this work on the artwork page opens WhatsApp or your email with the work's title and reference filled in. Ask for condition photographs, a detail, the back of the work, or a shipping quote.

No, you can check out as a guest. An account keeps your orders and the artists you follow in one place.

The work is for sale but its price is not published. Use Ask about this work and the gallery will reply with the price.

Yes, on works that allow it — the option shows on the artwork page, and offers start from 70 % of the asking price; the gallery does not accept one below that floor. An offer is a conversation, not a contract: it commits neither side, and the gallery may accept, counter or decline without giving a reason. If the gallery accepts, it reserves the work for you for 72 hours and emails you a payment link good for exactly that period — see Can I reserve a work while I decide? below.

Only by making an offer the gallery accepts. There is no way to ask for a work to be put aside while you think about it: works are one of a kind, and a work goes to whoever completes an order for it first. If the gallery accepts an offer, though, it reserves that work for you for 72 hours and emails you a payment link good for exactly that period; while the reservation holds, the work shows as Reserved and nobody else can buy it. If the 72 hours pass without an order, the reservation lifts, the link and the agreed price stop working, and the work returns to the gallery at its listed price.

No commission is charged to the buyer. You pay the listed price and, for delivery in India, GST. Delivery is free, in India and abroad; if you are outside India, you also pay your own country's import duties and taxes on arrival.

Works are sent unframed unless the artwork page says otherwise. You can try frames on the work in On the Wall. Framing is not sold at checkout; if you would like the gallery to frame a work, ask and it will quote.

Yes, on request — ask on WhatsApp at +91 99039 71710 or at support@artshoppy.com, and the gallery will send photographs of the work's surface, edges and back.

Works cannot be viewed in person — the website is where they are seen. To collect a purchase from the gallery, arrange it by WhatsApp or email.

No. To keep track of the work you like, follow its artists: your account lists who you follow, and the gallery can tell you when new work by them arrives.

Some artists accept commissions. On an artist's profile, Commission this artist lets you tell the gallery the subject, rough size, where it would hang and by when. The gallery takes it to the artist, and the answer comes from them.

Keep it out of direct sunlight, away from damp walls, bathrooms, kitchens and air-conditioner outlets, and handle it by the frame or stretcher. Collector support has fuller guidance.

Only to run your account, deliver your order and answer your messages. It does not sell personal data or use advertising trackers. The privacy policy has the details.

Use Ask about this work on any artwork, or see Collector support for WhatsApp, email and the gallery's hours.

No. Prices are shown before GST, and GST is added at checkout for an Indian delivery address: 5 % on works of art and 0 % on books. A work listed at ₹70,000 costs ₹73,500.

Cash on Delivery is how you pay today, for addresses in India, with no upper order value, in cash at the door — the courier does not accept card or UPI.

No. For now every order is paid by Cash on Delivery, in cash at the door — including an order agreed directly with the gallery on WhatsApp or email. Cheque and bank transfer are not accepted.

Yes. Every order comes with a GST invoice showing the tax charged and the gallery's GSTIN.

Delivery is free to any address in India.

If you buy more than one work, ask the gallery whether they can travel together.

Works are dispatched within 48 hours of the order being confirmed. Once dispatched, delivery within India typically takes 3 to 7 days — a typical time, not a guarantee. You receive a tracking reference when the work is dispatched.

Yes. You can collect your work from the gallery in Kolkata — arrange it with us on +91 99039 71710 or support@artshoppy.com. Collection is from Ground Floor, 34/1G Ballygunge Circular Road, Kolkata 700019, West Bengal, India.

Works are shipped either rolled in a tube or crated, whichever suits the work, carried within India by Delhivery. Every shipment is insured in transit through the courier, at the invoice value.

You can cancel or change an order within 24 hours of the order, and before it is dispatched. Write to the gallery with your order number.

Within 7 working days — from the cancellation for a cancelled order, or from the returned work reaching the gallery for a return. An order paid by Cash on Delivery is refunded to a bank account you give the gallery.

Returns are accepted within 30 days of delivery, with the work in the condition it was delivered and in its original packing. See Returns and cancellation.

Keep the packing, photograph the packaging and the damage before you unpack further, and tell the gallery within 48 hours of delivery. The gallery offers a conservator's repair, if you agree, or a full refund when the work comes back.

Yes. The fourteen National Art Treasures in the gallery can be bought and delivered anywhere in India. Under the Antiquities and Art Treasures Act, 1972 they cannot be taken out of India.

Artshoppy is a gallery rather than an open marketplace, so there is no seller account to register and no way to upload work yourself. Write to the gallery with a short statement and photographs of recent work, with the title, year, medium and height × width in centimetres for each. The artist handbook lists what to send. Write to the gallery at support@artshoppy.com or WhatsApp +91 99039 71710.

There is no charge to submit work for review.

The gallery takes a 30% commission on the sale price; you receive 70%. The gallery pays for photographing and packing your work, and for framing where a work is framed; delivery to the buyer is free, so you do not pay to ship a sold work to its buyer.

The gallery's owner reviews every submission and decides which artists and works the gallery takes on. The gallery does not list work it cannot vouch for, because every original it sells is issued with its certificate of authenticity.

Within two working days (Monday to Saturday).

Yes. The gallery writes the details and puts each work on the site. Send photographs and measurements with your submission; if the photographs are not good enough for the site, the gallery photographs the work itself.

Yes — you are free to show and sell with other galleries, and to sell your other works anywhere. A work consigned to Artshoppy stays at the gallery, so it cannot be sold elsewhere while it is here.

By bank transfer, to details the gallery collects when it takes your work on — never through the website. Because a returned work is not paid out, payment follows 30 days after the buyer's 30-day return window closes, about 60 days after the work is delivered to its buyer. All the gallery needs from you for tax purposes is your PAN and bank details.

Your work is held at the gallery in Kolkata, on consignment, until it sells. You deliver it to the gallery there. To withdraw a work, give the gallery 30 days' notice, then collect it from the gallery in Kolkata.

The gallery does not make or sell reproductions of your originals. If you make prints yourself, in a limited or open edition, those are works in their own right and can be shown and sold like any other work.

No. The gallery works only with artists based in India.

Your profile shows your name, a portrait, a biography, where you live and work, your education, selected exhibitions and press, and your works on show. Nothing about a living artist is published without their agreement: the gallery sends you the biography to correct first. Write to the gallery to change anything, including the spelling of your name.

Straight on, in daylight without direct sun or flash, cropped to the edges of the work, with no filters or watermark. Send the largest file you have, at least 3,000 pixels on the longer side, so the zoom on the artwork page can show the surface. Add a close photograph of a passage of surface and one of the signature.

Collectors can ask about a commission from your profile. The gallery brings the request to you, and whether you take it on is your decision. Tell the gallery if you do not accept commissions.

Write to the gallery at support@artshoppy.com or on WhatsApp at +91 99039 71710.